D.R. Diagnostic & Remediation Form

Incident Information

Incident ID

Technical Lead

Diagnostic Start Time

D - Diagnostic Investigation

What to do: Conduct focused technical investigation to identify the underlying cause. Use hypothesis testing, component isolation, and systematic troubleshooting to pinpoint the root cause rather than just treating symptoms.

Working Hypotheses

Hypotheses documented

Diagnostic Tests Performed

Diagnostic tests completed

Component Isolation

Component isolation performed

Log Analysis

Log analysis completed

Diagnostic Tools Used

System Monitoring Tools

Network Analysis Tools

Database Diagnostic Tools

Application Profiling

Custom Scripts/Queries

Expert Consultation

Expert consultation completed (if needed)

Root Cause Identified

Root cause confirmed

R - Remediation Actions

What to do: Implement targeted actions to fix the identified issue. Choose between temporary workarounds or permanent solutions based on urgency and risk. Follow structured approach with clear rollback plans.

Remediation Strategy

Remediation strategy selected

Planned Remediation Actions

Actions planned and reviewed

Rollback Plan

Rollback plan documented

Approval Required

Approval status confirmed

Implementation Steps

Implementation steps executed

Monitoring During Implementation

Monitoring in place

Implementation Results

What to do: Document the results of remediation actions. Track what worked, what didn't, and any unexpected outcomes. This information is crucial for validation and future incidents.

Action Results

Action results documented

Immediate Outcome

Immediate outcome assessed

Unexpected Issues or Side Effects

Side effects assessed

System Stability Check

Stability checked

Additional Actions Required

Additional actions identified

Transition to Validation

Remediation Summary

Validation Focus Areas

Ready for A.B.C. Validation?

Permanent Fix Still Needed?